Selene Finance

DOCUMENTATION MANAGEMENT SUPPORT SPECIALIST

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Description/Job Summary



About Us:
Selene Finance LP, a mortgage loan Special Servicer with locations in Houston, TX, Jacksonville, FL, and Horsham, PA, specializes in loan resolution strategies designed to preserve home ownership and distressed asset rehabilitation. Founded in 2007 to address a specific need in the mortgage industry, we strive to keep borrowers in their homes by making their mortgages affordable. A positive attitude coupled with proven creative thinking and actions are attributes we seek in all of our employees. If you want to make a difference, Selene is the place for you!
 
Position Summary: The Documentation Management Support Specialist identifies, tracks, and scans incoming mail. Provides document support by monitoring and processes electronic mail for Customer Service and Loan Resolution Departments. Provides translation support from Spanish to English of incoming correspondence.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with the ability to prioritize and maintain a large volume of multi-faceted work. Also required is the ability to be flexible and adapt to a fast-paced and changing business environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ensures that correspondence, faxes and emails are identified and processed within 24 hours of receipt.
  • Enters task tracking codes in the servicing system for each mail type.
  • Scans incoming mail and return mail within 24 hours of receipt.
  • Monitors and processes incoming emails within 24 hours of receipt.
  • Delivers parcels to department recipients within 24 hours of receipt.
  • Postal meter stamps outbound company mail daily.
 
 
Education / Experience:
Requires a high school diploma or general education degree (GED); One year Certificate from College or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
 
Computer Skills:
To perform this job successfully, the candidate should have strong knowledge of Microsoft Office (Word, Excel, Outlook) and Internal Software
 
 Posted 6/25/18; please apply within 5 days
 
Why Selene?
Selene Finance LP is committed to the total wellbeing of its employees therefore offers one of the best benefits package available in the industry today which include:
 
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Company paid holidays (10½ days)
  • Company paid Life Insurance
  • Matching 401(k) Plan
 
The job requirement listed above are representative of the knowledge, skill, and/or ability required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Finance LP reserves the right to amend and change responsibilities to meet business and organizational needs.
 
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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at opportunity@selenefinance.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement